Welcome and Course Orientation

• Overview of course structure, training methods, and learning outcomes.

Introduction to KPIs

• Definition and significance of KPIs.

• Different types of KPIs (strategic, operational, project-based, etc.).

Linking KPIs to Strategy

• How KPIs reflect and drive organizational goals.

• Discussion of case studies showcasing KPI success.

Interactive Session

• Group discussion: Sharing experiences and expectations regarding performance measurement.

Identifying Business Drivers

• Pinpointing critical success factors and performance areas.

KPI Design Process

• Steps to develop KPIs: from goal setting to measurement.

• Applying the SMART criteria for KPI development.

• Tools and templates for documenting KPIs.

Workshop Exercise

• Hands-on activity: Drafting KPIs for a sample business scenario.

• Peer review and feedback session.

Integrating KPIs into the Organization

• Embedding KPIs into existing performance management systems.

Data Gathering Techniques

• Identifying the right data sources and ensuring data quality.

• Introduction to performance dashboards and scorecards.

Practical Exercise

• Building a basic KPI dashboard using sample data.

• Group exercise on interpreting dashboard metrics.

Data Analysis Techniques

• Methods for analyzing KPI data to uncover trends and gaps.

• Introduction to analytical tools and techniques for KPI review.

Effective Reporting

• Best practices for designing reports and visualizations.

• Crafting actionable insights from KPI data.

Workshop

• Creating a performance report from analyzed KPI data.

• Discussion on how to communicate findings to stakeholders.

Advanced Topics in KPI Management

• Integrating KPIs with risk management: Introduction to KRIs.

• Cascading KPIs: Aligning department-level measures with strategic objectives.

Continuous Improvement Strategies

• Establishing a feedback loop for ongoing KPI refinement.

• Case study: How a leading organization uses KPIs to drive improvement.

Final Project & Presentations

• Participants develop and present a KPI strategy proposal for their own organization.

• Q&A session and group discussion.

Course Wrap-Up

• Summary of key learnings.

• Guidance on next steps, certification opportunities, and further training.